Follow these rules to keep it looking brand new:
✅ DO:
1. Do hand-wash lid with mild dish soap only
2. Do dishwasher: stainless tray only
3. Do use soft sponge or cloth
4. Do dry completely before storing
❌ DON'T
1. Don't put lid in dishwasher (damages seal → leaks)
2. Don't use bleach, harsh cleaners, or chemicals
3. Don't use steel wool or rough scrubbers (scratches surface)
4. Don't microwave (damages product and microwave)
5. Don't store while wet (causes odors/stains)
⚠️ Damage from improper care is not covered under warranty
Here's how to close it properly to prevent leaks:
1. Make sure the silicone seal sits flat in the lid
2. Close all 4 latches firmly until they "click"
3. The lid should sit completely flush
⚠️ Note: Only hand-wash the lid - dishwasher heat damages the seal and causes leaks
Still leaking? Contact us immediately - that's a defect we'll replace fast.
We stand behind our products and are backed by our guarantee against manufacturing defects.
(Normal wear and damage from misuse is NOT covered.)
To contact us for support or replacement:
1. Go to your Amazon account and navigate to "Your Orders."
2. Find your order with our product
3. Click "Contact Seller" next to our product
4. Choose your issue type and send us a message with a few quick photos
We typically respond within 24 hours with a solution
💡 Good News: In most cases, you won't need to return or ship anything back to us! We'll work directly with you to resolve the issue quickly, saving you time and hassle with packaging and drop-offs.
Issue not solved above? Contact us through Amazon for the fastest support:
1. Go to your Amazon account and navigate to "Your Orders."
2. Find your order with our product
3. Click "Contact Seller" next to our product
4. Choose your issue type and send us a message with your questions.
We typically respond within 24 hours with a solution